Classroom Technology Specialist

Regular, ongoing position at 1.0 FTE ($23.49 - $43.53 per hour).

About the role

The Classroom Technology Specialist will work as an integral part of the Classroom Technology team within Audio Visual (AV) Services, a unit of Information Services at the University of Oregon. This role provides technical support and site administration for classrooms and AV equipment, including minor and preventive repairs, deliveries, installations, and training for students, staff, and faculty. The specialist will troubleshoot classroom AV and projection systems, manage equipment requests and reservations, track inventory, assist with AV projects, maintain classroom databases and websites, and support event technology setups.

Work is performed under the direction of the AV Services manager, with expectations of independent problem-solving in live settings such as large classrooms. The position may require evening, weekend, or holiday shifts, particularly during academic calendar peaks. Driving eligibility (Oregon driver’s license) is preferred.

Responsibilities

• Troubleshoot classroom AV and projection systems, including computer/projector settings, cable/network connections, and room control systems.
• Monitor equipment requests and reservations; track and organize equipment intake, stock, and storage.
• Perform minor and preventive equipment repairs, deliveries, and installations.
• Maintain the Classroom Technology database and website.
• Assist with AV Services projects, including equipment preparation and minor installations.
• Provide event technology setup assistance, including basic camera and audio operation.
• Train and consult on AV and computer equipment for users of varying skill levels.
• Work collaboratively with UO staff and independently under broad guidance to solve technical problems.
• Support administrative, planning, or project tasks as directed by the AV manager.
• Maintain a safe, respectful, and service-oriented workplace aligned with university and departmental missions.

Requirements

• AA degree in computer science, information systems, educational technology, communications, or related fields (or equivalent certified coursework) plus one year of related work experience.
• Broad knowledge of presentation technologies and information systems used in university-level educational settings.
• Experience with digital and analog video/audio projection and presentation devices, including maintenance and troubleshooting.
• Familiarity with classroom control systems (Crestron standardized) and AV hardware from various brands.
• Strong troubleshooting skills to diagnose and resolve complex technical issues under pressure in live settings.
• Ability to train and consult on AV/computer equipment for diverse skill levels.
• Effective time management for cyclic and sporadic workloads, including high-activity periods and interruptions.
• Outstanding customer service, communication (written and interpersonal), and internal collaboration skills.
• Ability to work for extended periods under artificial light and manage multiple projects with competing priorities.

Preferred Qualifications

• Experience with room technology assistance for events or high-pressure situations.
• Higher education experience, preferably in an educational technology support role.
• Lead-work, supervisory, or project management experience.
• Familiarity with ITIL, ITSM, or other technology industry frameworks.
• Valid driver’s license.

Pay

$23.49 - $43.53 per hour.

Benefits

The University of Oregon offers a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information, visit the UO benefits website.