Classroom Technology Specialist

Review of applications begins August 18, 2026; position open until filled.

About the Role

The Classroom Technology Specialist will work as an integral part of the Classroom Technology team to provide technical support and site administration for rooms and equipment. This position will make minor and/or preventive classroom equipment repairs, deliveries, and installations. The Classroom Technology Specialist provides training, consultation, and direct technical support to students, staff, and faculty using technology and information systems in classroom settings.

Work is reviewed regularly by the supervisor to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

This position may be required to work evenings, weekend shifts, and/or holidays in the absence of regularly scheduled staff; academic calendar requirements may impact some types of leave requests during certain times of the year.

Responsibilities

• Troubleshoot classroom AV and projection systems
• Monitor equipment requests and reservations
• Track and organize equipment intake, stock, and storage, and communal working areas
• Assist with AV Services projects and prepare equipment
• Perform minor equipment installations
• Help maintain the Classroom Technology classroom database and website
• Provide event technology setup assistance and basic camera and audio operation
• Work directly with the AV manager to perform administrative, planning, or project prep tasks

Requirements

• AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• At least one year of related work experience
• Broad knowledge of and technical fluency with presentation technologies and information systems used in diverse university-level educational settings
• Demonstrated skills in the use and maintenance of digital and other video and audio projection and presentation devices
• Familiarity with classroom control systems and a range of classroom hardware from various AV hardware brands (AV Services has standardized Crestron for classroom control systems)
• Strong troubleshooting skills with the ability to work under pressure to quickly and accurately diagnose and correct complex problems in live settings
• Experience in training and consulting on AV and computer equipment for various skill levels
• Ability to work well independently as well as collaboratively with all UO staff
• Effective time management in both cyclic and sporadic workloads, and during high activity and interruptions
• Ability to work for long periods under artificial light
• Outstanding track record in service delivery, customer service, and internal communication
• Ability to address customer escalations with tact and diplomacy
• Excellent written and interpersonal communication skills
• Ability to communicate with a wide range of users and partners, including students, faculty, and staff from diverse backgrounds
• Experience managing multiple projects and competing priorities
• Perform duties in a way that advances and supports the mission of the department and university
• Maintain a safe and safety-conscious workplace
• Maintain a respectful workplace and model a positive and proactive attitude
• Model the highest ethical standards

Preferred Qualifications

• Experience with room technology assistance for events or other high-pressure situations
• Experience in higher education, preferably in an educational technology support role
• Previous lead-work or supervisory experience
• Experience with ITIL or ITSM, or other technology industry-based frameworks
• A valid driver’s license
• Previous project management or project lead experience

About the Department

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. The Audio Visual (AV) Services team, part of Technology Infrastructure, provides assistance, coordination, training, and leadership in AV on campus, delivering essential services to faculty, staff, and students in their teaching, learning, work, and research.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs. The UO is a respected research university with a strong holistic, liberal arts foundation, committed to environmental responsibility and embracing diverse beliefs, cultures, and values. The university is also home to the Phil and Penny Knight Campus for Accelerating Scientific Impact, designed to fast-track scientific discoveries into innovations.

Eugene, home to the University of Oregon, is located in the lush Willamette Valley and is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture.

Schedule

Typical daytime hours, evenings, and weekends as needed.