Dispatcher - Located in Orlando, FL

Responsibilities

• Proficiently monitor and respond to calls and emails using established call handling time.
• Leverage the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests using appropriate methods.
• Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
• Efficiently communicate trip data including confirmations, routing time, issues and performance.
• Work collaboratively and in a professional manner with all allied health and public safety personnel as well as fellow coworkers.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience.
• Skilled in reading and writing English.
• Able to communicate clearly on the radio and telephone.
• Able to record, transmit, and report information accurately.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
• Able to understand basic computer applications.

Preferred Qualifications

• Experience in the healthcare industry.

Benefits

Check out our careers site benefits page to learn more about our benefit options.