Dispatcher, FT

Job Summary

To receive and transmit routine and emergency information to Security, Ambulance, and/or Transportation units in the field. Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

Essential Job Functions

• Dispatch Drivers for John Knox Village resident transportation.
• Dispatch Public Safety Officers and Ambulances for emergency needs.
• Answer incoming phone calls to serve John Knox Village residents and associates.
• Knowledge and monitoring of Simplex system, Security Monitors, paging systems and 2-way radio systems, notifyer system (fire alarm and severe weather system), knowledge of emergency call in procedures.
• Knowledge of the Villages complex, geography and the greater Kansas City metro area.

Essential Aptitudes

• Spatial aptitude
• Motor coordination
• Form perception
• Finger dexterity
• Clerical perception
• Manual dexterity
• Eye/hand/foot coordination

Leadership Qualities and Multi-Tasking

• Self-organization
• Multi-tasking and prioritization

Customer Service and Communication

• Excellent customer service and listening skills
• Handles stress well and gets along with others within the workplace and with customers outside the department

Special Responsibilities

• Dispatcher assigned to Home for Life (HFL) will also perform the following:
• Answer, dispatch, review and follow up on all calls for HFL.
• Data entry maintaining accurate and up-to-date records including maintaining Dispatch call codes and spreadsheet regarding call types, equipment issued and other HFL information.

Essential Qualifications

• Education: High school diploma or GED.
• Licenses/Certifications: Emergency Dispatching (EMD) certification preferred.
• Knowledge and Skills: Beginner level Microsoft Office software knowledge (Windows, Word, Excel and Outlook) required.
• Ability to read and interpret documents such as safety rules, operating instructions, handbooks and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Handles stress well, gets along with others and maintains acceptable standards of conduct.
• Adheres to all safety regulations and requirements.
• The associate may be required to interact with individuals with challenged mental capacities.

Special Working Conditions

• Subject to inside environmental conditions.
• May need to stoop/bend or kneel.

Physical and Mental Demands

• Sedentary Work – Exerting up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Must be able to stand and reach over 24 inch cabinetry to trigger alarm systems over 72 inches off floor in emergency situations.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, making discriminations in sound.
• Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.

Supervision Received/Given

• Reports to the Public Safety Supervisor.
• May take work direction from Lead Dispatcher.

EOE/D/V Nicotine-Free Workplace Drug Free Workplace

Post-Offer background check and health screening required. Questions can be directed to careers@jkv.org.