Dispatcher

About the role

The Customer Service Representative at Air Tech of Houston is part of a growing and dedicated Customer Support team. This position offers an hourly wage plus opportunities for spiffs and commissions.

Responsibilities

• Maintain customer databases and troubleshoot server issues
• Manage and resolve priority bookings
• Handle emergency and non-emergency calls
• Schedule technicians for installations and service calls
• Ensure clear communication with team and customers
• Support logistics to keep trucks on the road and technicians on-site
• Help ensure customer satisfaction

Requirements

• Call Center or Customer Support experience (1+ years required)
• Industry knowledge and experience with Service Titan (preferred)
• High school diploma or GED
• Valid driver’s license and reliable transportation
• Strong work ethic, punctuality, and willingness to learn

Qualifications

• Must pass background check and drug screening

Skills

• Excellent communication skills
• Ability to multitask and manage multiple priorities
• Problem-solving skills

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid holidays
• Paid time off (PTO)

Pay

$20.00-$23.00/hour

Schedule

Full-time