Dispatcher

Accountabilities

• Coordinate field operations and optimize technician schedules.
• Assign technicians based on urgency, skill set, availability, and location.
• Monitor technician status and location in real time to adjust schedules, manage delays, and respond to emergencies.
• Provide customers with accurate arrival estimates and proactively communicate schedule updates.
• Resolve same-day scheduling conflicts, cancellations, and emergency dispatch needs.
• Maintain accurate job information, technician assignments, and status updates within operational systems.
• Ensure technicians receive complete job details and relevant information before arriving on-site.
• Identify recurring scheduling challenges and escalate operational issues to management.
• Support continuous improvement of dispatch processes and service coordination workflows.

Requirements

• Experience in dispatching, scheduling, or field service coordination.
• Effective management of multiple priorities in a customer-focused environment.
• Comfortable working independently, communicating clearly, and making quick operational decisions.
• 2+ years of dispatching experience, preferably within plumbing, HVAC, electrical, or other home service industries.
• Experience using field service management or scheduling platforms such as HouseCall Pro, ServiceTitan, Jobber, or similar tools.
• Strong verbal and written English communication skills, especially under time-sensitive conditions.
• Able to manage high volumes of calls, messages, and scheduling requests while maintaining accuracy.
• Strong organizational skills with the ability to prioritize and adapt quickly.
• Comfortable working with technicians, customers, and internal teams in a remote environment.
• Able to monitor operational details and maintain accurate records.

Benefits

• Compensation of up to $1,450/month depending on experience.
• Guaranteed annual bonus equivalent to one month of salary.
• Performance-based annual bonus opportunity of up to 1.5x one month’s salary based on quarterly performance.
• Comprehensive health benefits, including health, life, vision, and dental insurance coverage for employees and dependents.
• 16 days of paid time off.
• Fully remote work environment with ongoing support and professional development opportunities.