Dispatcher/Customer Service Tuesday - Saturday 12-8pm

About the role

Gold Medal Service is a dynamic, rapidly-growing HVAC, Plumbing, and Electrical company based in Hillburn, NY. We are currently seeking a Customer Service Coordinator/Dispatcher to join our team.

Responsibilities

• Review and optimize routes for HVAC Service and Plumbing Technicians
• Answer incoming phone calls from existing customers
• Provide exceptional customer service
• Enter ticket information correctly into the computer system
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Requirements

• A minimum of two years office/customer service experience (preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• The ability to plan and schedule work rather than just react
• The ability to "think on your feet" to provide customers with needed information for their specific installation or repair
• The ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and the ability to learn customer service management and scheduling/dispatch software

Qualifications

• Positive attitude
• A smile in your voice
• A willingness to help

Skills

• Customer service attitude
• Computer skills
• Microsoft Office proficiency
• Customer service management and scheduling/dispatch software

Benefits

• Competitive salary
• Monthly bonus plan
• Incentive plans
• Family-oriented benefits including medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays, and a 401(k) plan with employer match

Pay

The salary range for this position is $[insert range here].

Schedule

The ideal candidate must have weekend availability and can work evenings.