Customer Service / Dispatcher

Responsibilities

• Takes incoming customer requests for service and supplies and inputs data into E-Auto
• Prioritizes calls and dispatches information to the appropriate technician in designated area
• Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
• Processes auto replenishment orders for supplies for specific customers
• Audits and processes delivery schedules daily for next day delivery/removal of equipment
• Performs technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
• Additional duties as assigned

Qualifications

• HS Diploma or GED
• Strong communication skills – both verbal and written
• Working knowledge of MS Office to include Word, Excel and Outlook
• Data entry skills with an attention to detail
• Must reflect the highest priority emphasis on customer service and satisfaction
• Requires the ability to multi-task in a fast-paced environment