Customer Service/Dispatcher

About the role

Can your smile be heard through the phone? We are hiring a Customer Service & Dispatch Representative to be the first voice our customers hear. You'll book appointments and dispatch technicians. Booking calls is the heart of this job. Success is measured by your booking rate, meaning how many customer calls you turn into scheduled appointments. This is an on-site, team-based role (not remote or hybrid) located in Thousand Oaks, CA.

Responsibilities

• Answer inbound calls and turn them into booked appointments using our call flow
• Schedule and dispatch technicians based on urgency, skill, and location
• Make outbound calls to book, confirm, and follow up on appointments
• Keep customers updated and resolve concerns professionally
• Enter accurate customer and job information in ServiceTitan

Requirements

• 1–2 years of call center, customer service, inside sales, or dispatch experience
• A great phone presence and the drive to hit booking goals
• Strong computer skills; ServiceTitan or home services experience is a plus
• Availability for a schedule that may include evenings and weekends

Qualifications

• Experience in plumbing, HVAC or home services
• ServiceTitan experience
• Sales or call-booking experience in a metrics-driven environment
• Knowledge of the Southern California service area or strong map-reading skills

Benefits

• Medical, dental, and vision
• 401(k) with match
• Paid time off and holidays
• Employee discount

Pay

$27.00 - $30.00 per hour