Customer Service/Dispatcher

Phillip's Towing & Recovery is seeking a dependable, customer-focused Night Shift Dispatcher to join our team. This is a fast-paced position where no two nights are the same—one moment you may be assisting a stranded motorist, and the next you'll be coordinating an emergency towing or recovery call.

Schedule

• Full-time position averaging 40 hours per week
• Every other weekend: Saturday and Sunday, 7:00 PM – 7:00 AM
• Weekday shifts: 3:00 PM – 11:00 PM and/or 11:00 PM – 7:00 AM, depending on the weekly schedule
• Schedule is designed to provide a full 40-hour workweek
• Must be available to train on the day shift during the training period

Responsibilities

• Answer incoming calls professionally and dispatch drivers efficiently
• Enter and update job information accurately using dispatch software
• Coordinate towing and recovery operations
• Keep customers informed throughout the service process
• Support drivers with information and assistance during their shifts
• Maintain accurate dispatch records and logs
• Complete administrative tasks during slower periods
• Help maintain a clean and organized office, including restroom upkeep
• Remain attentive and ready to respond to calls throughout the shift

Qualifications

• Dispatch experience preferred (towing, emergency services, or 911 dispatch is a plus)
• Excellent customer service and communication skills
• Strong multitasking and organizational abilities
• Comfortable using computers and dispatch software
• Accurate typing and attention to detail
• Dependable, punctual, and reliable
• Ability to remain calm in high-pressure situations
• Must be able to pass a background check and drug screening

Benefits

• Full-time, year-round employment
• Competitive pay
• Medical insurance after 90 days (company pays 75% of the employee premium)
• Dental and vision insurance
• 401(k) with company match
• Stable employment with an established, respected local company
• Supportive team environment
• Opportunity to make a difference by helping customers during stressful situations