Customer Care/ Dispatcher

About the role

We are seeking a Customer Care Representative/Dispatcher for our office in Pleasanton, CA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and escalate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and salespeople
• Schedule service calls
• Maintain monthly service goals
• Recognize, document, and alert the management team of trends in customer calls
• Routinely route calls to appropriate resources

Qualifications

• 1-2 years of previous dispatch experience and/or call center agent
• Experience using IT ticketing support systems
• Experience using Unified Communications for business solutions (Call Handling)
• Strong phone and verbal communication skills along with active listening
• Proven ability to multi-task and work in fast-paced environments
• High attention to detail and strong organizational skills
• Experience with Microsoft Word and Excel
• Bi-lingual is a plus

Benefits

• $20 - $24 an hour depending on experience
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.