Dispatcher- Tue-Sat 11am-7:30pm

Main Duties And Responsibilities

• Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers
• Receive order from PCC call team, taken from the site and/or patient and review for completeness of information based on collection date/time/location, and send system generated alert to selected LSP
• Depending on study, arrange for packaging to be placed at site or LSP prior to expected date
• Follow up with LSP prior to scheduled collection date/time to ensure packaging is in place and instructions are clear
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries
• Condition the shipments as required
• Create the applicable Route Legs depending on the service
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries
• Track every shipment using the Maestro Wiki report designed for Dispatch
• Confirm that every recovery is complete by matching the information against the manifest during reception process
• Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)
• Provide periodical inspection to the vehicles to confirm that they are in proper conditions
• For NFO shipments, provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly
• Updating the Tableau board
• Uploading all documents in the system in a timely manner
• Downloading TT4’s in the system in a timely manner
• Placing delay codes and notes in Maestro
• Updating the dispatch turnover spread sheet for the next shift
• Confirming and printing emails for pickups
• Consistent communication with Export and Import for airport recoveries and drops
• Knowing the location of your drivers and LSP’S always
• Replenishing all local deliveries as necessary

Requirements

• 2+ years' Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc.)
• Preferred: 2+ years Proven work experience as a dispatch lead or supervisor
• The Ideal Candidate: Has Experience from working in a GDP environment, Proven ability to implement process improvement initiatives, Leadership skills and ability to manage staff, Strong decision making and problem-solving skills, Strong attention to detail and truly cares about quality, Excellent communication skills

Pay

Pay Range: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.90/hr to $35.60/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation, Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program