Dispatcher Coordinator

About the role

The Security and Emergency Services department at Devonshire by Erickson Senior Living is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. This role involves dispatching both emergency and routine calls for service, building a rapport with residents and visitors through personalized customer service and hospitality, and ensuring safety and security.

Responsibilities

• Track all pertinent information during your shift, initiating the first level of the incident report for Security and Emergency Services Officer completion
• Maintain situational awareness and composure while dealing with emergencies, ambiguity, and new challenges
• Monitor the Emergency Call System for independent living residents
• Track the status of residents involved in emergency situations
• Monitor the Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

Requirements

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Effective communication skills with residents, visitors, and staff at all levels

Qualifications

• The Florida Agency for Health Care Administration (AHCA) requires all new hires to successfully complete and pass an extensive Level 2 background screening, which covers U.S. Federal, State and City checks (submitting fingerprints), prior to the start of employment.

Benefits

• Compensation: $18.00 an hour commensurate with experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision, and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

As an Emergency Dispatcher, you will play a crucial role in managing and dispatching calls for service, ensuring the safety and security of residents and visitors. Your responsibilities include tracking pertinent information, maintaining situational awareness, and dispatching appropriate resources as needed.

What you will need

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
• Effective communication skills with residents, visitors, and staff at all levels

Company Information

- Devonshire by Erickson Senior Living is a 26-acre resort-style continuing care retirement community located on the grounds of PGA National in Palm Beach Gardens, Florida. - Devonshire is part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. - Devonshire helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. - Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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