Dispatch Coordinator

About the role

As a Scheduler and Dispatcher at Precision Garage Door Service, you’ll play a critical role in day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping the schedule running smoothly.

Responsibilities

• Coordinate Garage Door Installations: Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with Customers: Call customers to schedule installs, explain prep requirements, and review job notes; keep records of conversations and follow up when needed.
• Work Within Our Scheduling System: Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay Ahead of the Curve: Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

Requirements

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus)
• Detail‑oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who’s also self‑motivated and proactive
• Ability to prioritize under pressure and pivot as needed
• Bonus: Experience in dispatch, operations, or field service scheduling
• Bonus: Knowledge of garage door types, installation steps, or related services
• Bonus: Bilingual in English and Spanish (preferred, not required)

Benefits

• Full benefits package
• Paid time off
• Opportunity for growth and cross‑training
• Supportive, tight‑knit team
• Part of a respected nationwide brand
• Make a real difference every single day

Schedule

Full‑Time, Monday‑Friday, in‑office.