Dispatch Coordinator

The Role

The Role At Fisher & Paykel, we create moments of delight together in the heart of the home. As a Logistics Coordinator, you'll play a critical role in ensuring products move efficiently through our supply chain while delivering an exceptional experience for our customers.

Delivery Scheduling & Customer Service

• Capture and schedule outbound customer deliveries, inbound shipments, and inter-site transfers to meet customer requirements and requested delivery dates.
• Maintain accurate shipment and scheduling information within JD Edwards ERP.
• Communicate delivery updates and service impacts to customers, carriers, and internal stakeholders.
• Ensure customer delivery requirements and service agreements are consistently met.
• Proactively identify and resolve service or scheduling issues.

Dispatch & Transportation Management

• Build and optimize shipment loads and transportation routes to maximize freight efficiency.
• Generate warehouse pick lists and dispatch documentation through JD Edwards.
• Collaborate with carriers and distribution centers to ensure timely shipment execution.
• Escalate transportation delays, service disruptions, and delivery risks to leadership when appropriate.
• Support daily invoicing and order processing activities to ensure shipment accuracy.

Reporting & Continuous Improvement

• Compile and maintain logistics performance metrics and dispatch reporting.
• Monitor carrier and warehouse performance against key service indicators.
• Identify opportunities to improve processes, reduce costs, and enhance customer service outcomes.
• Support the development and maintenance of standard operating procedures and logistics documentation.

Health, Safety & Compliance

• Follow all company health, safety, and environmental policies and procedures.
• Report hazards, near misses, incidents, and inventory-related safety concerns promptly.
• Participate in safety initiatives, training, and continuous improvement activities.
• Contribute to maintaining a safe and compliant workplace environment.