Dispatch Coordinator
Ruan Transportation Management Systems · Yuma, AZ · 2 mo ago
ManagementFull-time
Schedule
Full-time, onsite in Yuma, AZ with a rotating schedule:
- Week 1: Monday, Tuesday, Friday, Saturday & Sunday (Wednesday & Thursday off)
- Week 2: Wednesday & Thursday (Monday, Tuesday, Friday, Saturday & Sunday off)
Hours: 2:00 PM - 2:00 AM
Responsibilities
- Coordinate the timely movement of customer product in a safe, efficient manner, in compliance with company rules and DOT regulations
- Assign workload to available drivers, monitor product movements, and resolve delivery and scheduling issues
- Use Ruan transportation management systems to ensure all required operational data is accurately captured in near real-time
- Ensure timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations
- Ensure efficient utilization of drivers and equipment
- Direct and schedule drivers' work; notify drivers of work assignments to ensure on-time movement of goods and maximize operational efficiency
- Regularly monitor driver activities and performance
- Identify and resolve daily service and scheduling issues; inform and escalate service issues to management as appropriate
- Maintain timely and professional communication with customer contacts on issues impacting service and overall performance
- Monitor drivers' hours of service to prevent DOT violations
- Effectively communicate with customers on a regular and timely basis regarding issues impacting service expectations
- Accurately prepare and process data and paperwork, including maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets, and other required items
- Update driver and dispatch information into dispatch system in real-time
- Monitor and promote safety in all areas of dispatch