Director, Service Line Development

Essential Functions

• Leads service line development efforts for specialty and clinical services by identifying growth opportunities, assessing market demand, evaluating access gaps, reviewing organizational readiness, and converting approved priorities into operationally actionable initiatives aligned with community needs and organizational goals.
• Develops business plans, budgets, pro formas, and investment recommendations for new and expanded services. Evaluates operational feasibility, implementation requirements, staffing models, reimbursement considerations, capital needs, and long-term financial sustainability.
• Directs the full lifecycle of service implementation, including planning, governance, approvals, launch readiness, task execution, milestone tracking, and operational handoff. Develops and maintains implementation workplans, coordinates action items across clinical leadership and support functions, and ensures initiatives are executed on time, within scope, and with clear operational ownership.
• Led execution planning for the clinical services portfolio by assessing organizational capacity and developing recommendations related to staffing, space, equipment, scheduling, access, workflows, and operational sequencing to support sustainable service growth.
• Serves as the operational leader for complex, high-priority specialty and clinical initiatives. Converts strategic decisions into actionable tasks, timelines, owners, and deliverables; facilitates regular status reviews; removes barriers; escalates enterprise risks; aligns stakeholder decisions; and ensures cross-functional teams meet key milestones required for successful implementation and operational continuity.
• Maintains routine reporting on operational, financial, access, quality, patient experience, productivity, and milestone indicators; identifies trends, gaps, and variances; follows up on corrective actions; and directs operational changes to improve performance, accountability, and scalability.
• Provides leadership to managers, program leaders, and cross-functional teams supporting specialty and clinical services. Establishes clear accountability for deliverables, develops leadership capability, supports performance management, and represents the function in senior-level operational planning, execution, and decision-making forums.
• Ensures service development and operational activities comply with applicable regulatory, accreditation, privacy, contracting, and organizational requirements. Partners with clinical, quality, and compliance leaders to identify risk, strengthen governance, and implement mitigation strategies.
• Develops effective relationships with physicians, referral partners, vendors, and community stakeholders to support access growth, program design, implementation success, and service line reputation. Partners with contracting, procurement, and revenue cycle stakeholders to support vendor selection, contract readiness, reimbursement considerations, charge capture implications, and operational sustainability for new and expanded services.
• Synthesizes complex operational, financial, and strategic information into concise status updates, dashboards, decision briefs, and recommendations for executive leadership. Leads change initiatives related to new services, workflow redesign, operational transformation, issue resolution, and standardization of best practices to ensure decisions translate into completed actions and measurable operating improvements.

Qualifications

• Bachelor's Degree (higher degree accepted) in Business, Health Administration or related field.
• 5 years progressive leadership experience in healthcare operations, service line development, strategic growth, ambulatory operations, business planning, or clinical program development within a hospital system, large medical group, public health district, or similarly complex healthcare environment.
• 5 or more years of leadership experience with accountability for supervising teams, directing cross-functional initiatives, managing competing priorities, and delivering measurable operational, financial, or access outcomes.
• Demonstrated experience developing business plans, operating models, and implementation strategies for new or expanded healthcare services, including collaboration on budgets, pro formas, and capital planning.
• Experience leading operational readiness and resource planning, including staffing models, space planning, equipment needs, workflow design, scheduling, and launch requirements for specialty or clinical services.