Service Line Director

Your Daily Mission

Centauri Health Solutions is hiring a Service Line Director to lead our Disability Hearings & Appeals service line. This is a P&L-owning leadership role for someone who knows the Social Security disability process inside and out and can turn that expertise into a high-performing, client-focused operation. You'll report to a Senior Director or Vice President and lead the people, process, and financial performance of the service line — while staying close enough to the work to guide case strategy and represent Centauri with clients, vendors, and partners.

Who You Are

• Bachelor's degree required
• 7+ years of management experience with direct P&L ownership
• Prior experience in Social Security disability advocacy, claims, and appeals

Technical Knowledge — Disability Hearings & Appeals

• Working knowledge of the SSDI and SSI disability determination process
• Familiarity with the appeals process, including reconsideration, Administrative Law Judge (ALJ) hearings, and Appeals Council review
• Understanding of SSA's Listing of Impairments, medical-vocational allowance criteria, and the sequential evaluation process
• Familiarity with SSA program guidance (POMS, HALLEX) and how it shapes case strategy and hearing preparation
• Experience overseeing or working with case managers, advocates, or attorneys who prepare and present cases at hearings
• Understanding of Disability Determination Services (DDS) workflows and how they intersect with client operations

Business & Leadership Skills

• Strong financial acumen: budgeting, forecasting, and variance analysis
• Proven people leadership: performance management, coaching, and succession planning
• Skilled in change management and process improvement
• Excellent communication and executive presence; strong negotiation skills
• Comfort with reporting/BI tools and data-driven decision-making

The Reality of the Role

• Own P&L performance, budgeting, and financial growth for the service line
• Set strategy and translate it into operational plans for staffing, workflow, and growth
• Lead, coach, and develop Team Leaders, Service Line Managers, and front-line staff
• Oversee case quality, hearing outcomes, and turnaround times against SLAs
• Monitor performance trends and drive continuous process improvement
• Build and maintain relationships with clients, referral sources, and vendors
• Ensure the team stays current on SSA policy, regulatory, and procedural changes
• Represent the service line in client meetings, audits, and industry forums

Why You'll Love Centauri (Our Promise to You)

We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well-being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth