Director, Regional General Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments.

About the role

The Regional General Manager is responsible for providing functional leadership to our New York portfolio including overseeing Property Management and Experience teams. The role oversees the New York portfolio consisting of 7.2 million square feet, with the goal of providing high-quality service experience, developing long-term customer relationships, and enhancing asset returns to investors through customer retention, optimization of building operations, and innovative profitable strategies. The Deputy Regional General Manager will report to the Senior Director of Property Management in New York.

Responsibilities

• Leadership:
  • Work with regional key stakeholders to oversee existing asset financial performance, operating expenses, and capital expenditure strategy.
  • Lead the Property Management (PM) team to provide a best-in-class, customer-focused environment across the Rockefeller Center portfolio.
  • Collaborate to create and execute a comprehensive asset strategy ensuring alignment with long-term goals and present to internal stakeholders and partners.
  • Mentor and develop the PM team as part of talent development for future growth.
• Hospitality:
  • Implement customer experience hospitality initiatives to advance the Tishman Speyer brand and service culture for both customers and PM team members.
  • Oversee the overall success of ZO, the amenities platform and programming.
  • Foster and maintain key customer relations to increase customer retention.
  • Oversee the training curriculum to ensure hospitality standards and initiatives are achieved.
  • Implement, track, and achieve set service KPIs that create elevated customer experiences.
• Core Property Management:
  • Develop and implement initiatives to create efficient buildings and reduce portfolio operating expenses.
  • Strategize with internal stakeholders to solve portfolio challenges.
  • Oversee financial reporting for profit and loss variances, reforecasting, and investor reports for the portfolio.
  • Support asset management with refinancing, acquisitions, and dispositions.
  • Work closely with regional development, asset management, and the design and construction teams on all design and operational decisions for tenant improvements and capital expenditure construction.
  • Understand and implement future property technology trends in the market in collaboration with the PropTech team.

Requirements

• Bachelor’s degree in Business Management, Hospitality, Architecture/Engineering, or related field.
• Minimum 15 years of property management experience in real estate with portfolio oversight.
• Proven track record of overseeing all aspects of property management, including close coordination and integration with asset management, development, design, and construction teams. Prior real estate development and asset management experience highly preferred.
• Strong Microsoft Office (Word, Excel, Outlook, PowerPoint) skills.
• Ability to travel between floors and buildings to effectively communicate with the team.
• Onsite presence is required for this position.

Skills

• Demonstrates leadership in a customer-service-oriented and multi-layered team environment.
• Proactive leader who takes initiative and prioritizes continuous improvement.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrates comprehension of operating trends at the asset and market level to influence partners, customers, and internal stakeholders.
• Passion for working with people, creating and executing regional and global department initiatives, and leading with a hospitality mindset.

Pay

The base compensation range for this role is $250,000 - $300,000. This role is also eligible for a discretionary annual bonus.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) plan with matching contributions.
• Wellness benefits.
• Access to all other benefits afforded to full-time Tishman Speyer employees.

Tishman Speyer offers several employee affinity and interest groups that provide opportunities to develop professional relationships across the business and identify opportunities for development and advancement.