Regional General Manager

Location: Holiday Inn Express & Suites Indianapolis W - Airport Area, 5858 Rockville Road, Indianapolis, IN 46224

About the role

The Ghoman Group is seeking an experienced and results-driven Regional General Manager to oversee hotel operations, financial performance, guest satisfaction, team development, and operational standards.

Responsibilities

• Oversee daily hotel operations and provide leadership to General Managers and department heads.
• Ensure properties meet company, brand, safety, quality, and service standards.
• Monitor hotel financial performance, including revenue, payroll, expenses, and profitability.
• Develop strategies to improve occupancy, ADR, RevPAR, guest satisfaction, and overall profitability.
• Review P&L statements, budgets, forecasts, and key performance indicators.
• Work closely with Sales and Revenue Management teams to maximize revenue.
• Recruit, train, coach, and develop hotel leadership teams.
• Establish performance expectations and maintain management accountability.
• Monitor staffing levels, labor costs, scheduling, and productivity.
• Conduct regular property inspections and address operational deficiencies.
• Ensure proper housekeeping, maintenance, safety, and front-office standards.
• Build strong relationships with guests, employees, vendors, ownership, and brand representatives.
• Assist with budgeting, forecasting, business planning, renovations, and capital improvement projects.
• Identify opportunities to control expenses while maintaining quality and guest satisfaction.
• Support hotel management teams with problem-solving, employee relations, and operational challenges.
• Travel between assigned properties as needed to provide leadership and operational support.

Requirements

• 5+ years of hotel management experience, preferably as a General Manager, Regional Manager, Area Manager, or senior hotel leader.
• Strong knowledge of hotel operations, P&L management, budgeting, payroll, and labor costs.
• Experience with IHG, Marriott, Hilton, or another major hotel brand preferred.
• Strong understanding of front office, housekeeping, maintenance, sales, revenue management, and guest services.
• Proven ability to lead, coach, and develop management teams.
• Excellent communication, organizational, and problem-solving skills.
• Strong financial and business acumen.
• Ability to analyze operational reports and implement corrective action.
• Proficiency with hotel PMS, Microsoft Office, and standard hotel management systems.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Leadership Expectations

• Strong leadership and accountability
• Financial and business acumen
• Excellent guest-service mindset
• Team-building and employee-development skills
• Strategic thinking and decision-making
• Strong communication and negotiation skills
• Professionalism and integrity
• Ability to perform effectively in a fast-paced hotel environment

Pay

$70,000 - $105,000 per year, based on qualifications, experience, and leadership background.