Director, Product Management, Customer Management Platform Strategy Lead
About the role
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The role involves steering strategic vision, driving innovation at the financial heart of a Fortune 100 bank, and setting and realizing strategy for the core of Capital One’s profitability.
About the team
The DaaS Customer Management team owns the key platforms that power many of Capital One’s relationships with customers—from marketing and new‑customer acquisition to managing credit limits for existing customers. The team’s mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences in every moment. These platforms are entering a major investment cycle to support enterprise‑wide innovation initiatives and a potential complete rebuild, offering the opportunity to shape new customer experiences and paradigms.
Responsibilities
- Steer the strategic vision for how Capital One manages relationships with millions of customers.
- Drive innovation at the financial core of a Fortune 100 bank.
- Set and realize strategy for the profitability engine of Capital One.
- Own and refine work for multiple platform projects critical to unlocking next‑generation customer experiences.
- Lead cross‑functional teams to solve customer problems and align the organization.
- Leverage technology to deliver innovative, resilient solutions that generate both near‑term and long‑term value.
- Identify and resolve complex problems while mitigating product risks.
- Apply a human‑centered approach, obsessing about internal and external customer needs.
- Focus on business outcomes, execution excellence, and leverage.
Qualifications
- Basic: Bachelor’s degree in any field and at least 5 years of product management experience.
- Preferred: Experience translating business strategy and analysis into consumer‑facing digital products.
Capital One will not sponsor a new applicant for employment authorization for this position.
Pay
- Chicago, IL: $209,500 – $239,100 (Director, Product Management)
- McLean, VA: $230,400 – $263,000 (Director, Product Management)
- New York, NY: $251,400 – $286,900 (Director, Product Management)
- Richmond, VA: $209,500 – $239,100 (Director, Product Management)
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (discretionary or non‑discretionary).
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being.