Director, Product Management, Customer Management Platform Lead

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The portfolio of businesses and investments in growth and transformation positions the company to succeed as the digital revolution transforms society and the industry.

About the team: The Line and Balance Transfer team owns the platforms that power customer experiences and accurate delivery of credit‑limit increases, decreases, and balance transfers. These strategies are existentially important to Capital One’s bottom line, driving massive business and customer value each year. The platforms are on the cusp of a major investment cycle and potentially a complete rebuild, offering an opportunity to unlock new customer experiences and paradigms.

Responsibilities

• Lead the line and balance transfer teams (4‑6 direct reports) and partner with multiple technology teams.
• Deliver high‑leverage capabilities and updates critical to business evolution.
• Define and refine the vision for the next‑generation platform supporting line strategies.
• Recruit, coach, and unleash members of the product team.
• Maintain audit‑ and customer‑ready standards for this core business area.

Qualifications

• Bachelor’s degree in any field.
• At least 5 years of product management experience.
• Experience translating business strategy and analysis into consumer‑facing digital products (preferred).
• Demonstrated proficiency in:
  • Human‑centered design – obsessing about internal and external customer needs.
  • Business focus – delivering game‑changing outcomes through leverage and execution excellence.
  • Technology driven – leveraging technology for innovative, resilient solutions.
  • Integrated problem solving – identifying and resolving complex problems while mitigating product risks.
  • Transformational leadership – leading cross‑functional teams to solve customer problems and drive organizational alignment.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

• Chicago, IL: $209,500 – $239,100 (Director, Product Management)
• McLean, VA: $230,400 – $263,000 (Director, Product Management)
• New York, NY: $251,400 – $286,900 (Director, Product Management)
• Richmond, VA: $209,500 – $239,100 (Director, Product Management)
• Other locations: salary range will reflect the pay range associated with that location and will be detailed in the offer letter.
• This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.