Director, Product Management, Customer Management Platform Lead

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

About the Team

The Line and Balance Transfer team owns the platforms that power the customer experiences and accurate delivery of credit limit increases, decreases, and balance transfers. These strategies are existentially important to Capital One’s bottom line—credit line increase programs drive massive business and customer value every year. The platforms are on the cusp of a major investment cycle and potentially a complete rebuild, offering an opportunity to unlock new customer experiences and paradigms for how line and balance transfers are offered.

Responsibilities

• Ongoing delivery of high‑leverage capabilities and updates that are critical to keeping the business evolving.
• Defining and refining the vision for the next‑generation platform that will run line strategies.
• Recruiting, coaching, and unleashing the members of the product team (4‑6 direct reports, partnering with multiple tech teams).
• Ensuring one of the most important aspects of the business is well‑managed, audit‑ and customer‑ready, in line with the Capital One Product Framework.

Key Competencies

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment.

Qualifications

Basic Qualifications: Bachelor’s degree in any field and at least 5 years of Product Management experience.

Preferred Qualifications: Experience translating business strategy and analysis into consumer‑facing digital products.

Pay

• Chicago, IL: $209,500 – $239,100 (Director, Product Management)
• McLean, VA: $230,400 – $263,000 (Director, Product Management)
• New York, NY: $251,400 – $286,900 (Director, Product Management)
• Richmond, VA: $209,500 – $239,100 (Director, Product Management)
• Other locations: Salary range will correspond to the local market for the role.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.