Director, Product Management, Customer Management Platform Lead

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The role will set and drive the platform vision for one of Capital One Card’s most significant profit centers and directly impact the experiences of millions of Capital One and Discover customers who rely on credit line and borrowing capabilities.

About the team

The Line and Balance Transfer team owns the platforms that power customer experiences and accurate delivery of credit limit increases, decreases, and balance transfers. These strategies are existentially important to Capital One’s bottom line—credit line increase programs drive massive business and customer value each year. The platforms are on the cusp of a major investment cycle and potentially a complete rebuild, offering an opportunity to unlock new customer experiences and paradigms.

Responsibilities

• Deliver high‑leverage capabilities and updates critical to keeping the business evolving.
• Define and refine the vision for the next‑generation platform that will run line strategies.
• Recruit, coach, and unleash members of the product team (4‑6 direct reports, partnering with multiple tech teams).
• Ensure the business area remains audit‑ and customer‑ready, adhering to the Capital One Product Framework.

Key competencies

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment.

Basic qualifications

• Bachelor’s degree in any field.
• At least 5 years of product management experience.

Preferred qualifications

• Experience translating business strategy and analysis into consumer‑facing digital products.

Pay

Full‑time annual salary ranges (by location):

• Chicago, IL: $209,500 – $239,100 (Director, Product Management)
• McLean, VA: $230,400 – $263,000 (Director, Product Management)
• New York, NY: $251,400 – $286,900 (Director, Product Management)
• Richmond, VA: $209,500 – $239,100 (Director, Product Management)

Candidates hired in other locations will receive the pay range associated with that location. The role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.