Director, Product Management, Customer Management Platform Strategy Lead
About the role
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The role demands deep technical understanding combined with long‑term business strategy to rapidly refine work for multiple platform projects critical to unlocking the next horizon of customer support and business leverage.
About the team
The DaaS Customer Management team owns the key platforms that power many of Capital One’s relationships with customers, from marketing and new‑customer acquisition to managing credit limits for existing customers. The team’s mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences at every moment. These platforms are on the cusp of a major investment cycle to support enterprise‑wide innovation initiatives and potentially a complete rebuild, offering a unique opportunity to shape the strategic vision for customer management.
Key focus areas
- Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions.
- Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence.
- Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
- Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment.
Basic qualifications
- Bachelor’s degree in any field.
- At least 5 years of product management experience.
Preferred qualifications
- Experience translating business strategy and analysis into consumer‑facing digital products.
Pay
- Chicago, IL: $209,500 – $239,100 (Director, Product Management)
- McLean, VA: $230,400 – $263,000 (Director, Product Management)
- New York, NY: $251,400 – $286,900 (Director, Product Management)
- Richmond, VA: $209,500 – $239,100 (Director, Product Management)
- Other locations: Salary range will reflect the pay range associated with the specific location.
- This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.