Director, Product Management, Customer Management Platform Strategy Lead

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value‑creation opportunities, and driving innovative and sustainable customer experiences through technology. The role will steer the strategic vision for how Capital One manages its relationships with millions of customers, drive innovation at the financial heart of a Fortune 100 bank, and set and realize the strategy for the core of Capital One’s profitability.

About the team

The DaaS Customer Management team owns the key platforms that power many of Capital One’s customer relationships, from marketing and new‑customer acquisition to managing credit limits for existing customers. The team’s mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences in every moment. These platforms are entering a major investment cycle to support enterprise‑wide innovation initiatives and a potential complete rebuild, offering the opportunity to shape new customer experiences and paradigms.

Responsibilities

In this role you will be expected to demonstrate proficiency in five key areas that form the foundation for successful product management:

• Human Centered: Obsess about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Deliver game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverage technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving: Identify and resolve complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Lead cross‑functional teams to solve customer problems and drive organizational alignment.

Requirements

Basic Qualifications

• Bachelor’s degree in any field.
• At least 5 years of product management experience.

Preferred Qualifications

• Experience translating business strategy and analysis into consumer‑facing digital products.

Pay

Full‑time annual salary ranges (by location):

• Chicago, IL: $209,500 – $239,100 for Director, Product Management
• McLean, VA: $230,400 – $263,000 for Director, Product Management
• New York, NY: $251,400 – $286,900 for Director, Product Management
• Richmond, VA: $209,500 – $239,100 for Director, Product Management

Candidates hired in other locations will receive the pay range associated with that location. The role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.