Director Practice Operations - Cardiology

About the Role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose‑minded team, knowing that together we are even better.

Responsibilities

• Manage and balance provider templates for optimized utilization, monitoring productivity to determine the need to add or consolidate providers.
• Evaluate and manage quality metrics to drive clinical quality and patient safety, overseeing outcomes, licenses, certifications, accreditations, onsite inspections, and risk events.
• Represent the service line during each step of the recruitment process, identifying and communicating the need for new providers and monitoring recruitment triggers.
• Focus on consumer experience through oversight and accountability of performance, managing action plans, and escalating complaints as needed.
• Deliver on the Team Member Promise through team leadership development conversations, overseeing team engagement action plans, and ensuring compliance with mandatory training requirements.
• Ensure workflow optimization and effectiveness for both providers and staff, holding service line performance accountable through a variety of meeting structures.
• Manage crucial conversations and disciplinary action plans for providers and staff, conducting intentional practice rounding with providers and staff.
• Review upcoming provider renewals and hold introductory contract renewal discussions.
• Responsible for financial growth in managing practice and/or specialty to mission support and budget, accountable for overall financial performance of practices within service lines.
• Understand capital responsibilities and core tenets of expense management and revenue impact from volume, identifying and developing capital needs for practices to assist in annual capital planning.
• Work with facilities and purchasing teams to develop forms and present to capital committees for capital requests.
• Collaborate with appropriate partners on the execution of strategic and operational plans, including space planning to accommodate growth, fellowships, residencies, and other learners.
• Perform other duties as assigned.

Requirements

• Excellent interpersonal, oral, and written communication skills.
• Knowledge of medical technology and terminology.
• Experience in finance and accounting related to oversight of a departmental budget.
• Data analysis and critical thinking abilities.
• Exceptional organizational skills demonstrated by the ability to manage multiple tasks and deadlines.
• Ability to develop positive working relationships with members of multiple teams.
• Highly professional with excellent customer service skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Self‑motivation and ability to manage multiple projects and meet deadlines.
• Knowledge in coding, billing, and reimbursement.
• Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the community.
• Understanding of policies and procedures of various physician specialty practices sufficient to direct operations and provide effective patient care.
• Knowledge of physician professional fee billing practices and principles.
• Familiarity with governmental regulations and compliance requirements.
• Skill in using computer software including word processing, spreadsheets, databases, and general accounting.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to establish and maintain quality control standards.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to apply sound management practices and decision analysis in implementing financial and operational procedures.
• Understanding of fiscal, programmatic, administrative, billing, and other regulations of health‑care settings.
• Excellent computer skills with proficiency in practice management and electronic medical record software.
• Education: Bachelor’s degree (required); Master’s degree (preferred) in Business Administration, Healthcare, or a related field.
• Work Experience: 5+ years in a healthcare leadership role (required); experience in medical records, coding and reimbursement (preferred); experience in physician practice management, managing multiple practices and physician start‑ups (preferred); experience with hospital operations (preferred).
• Licenses and Certifications: Basic Life Support – CPR (BLS) (preferred); Certified Medical Office Manager (CMOM) (preferred).

Benefits

• Medical, Dental, and Vision Insurance (effective Day One)
• Life Insurance and Disability Insurance (effective Day One)
• Paid Time Off from Day One
• 403‑B Retirement Plan
• 4 weeks 100% paid parental leave
• Career development opportunities
• Whole‑person well‑being resources
• Mental health resources and support
• Pet benefits

Schedule

Full‑time – Shift Day (United States of America)

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Occasional travel outside the local market may be required.

Pay

Salary range: $100,360.00 – $186,638.40