Director Operations North America

About the role

Director Operations North America, Full Time, G&A, Marlborough, MA, US. Web Industries is a 100% employee-owned company (ESOP). As an employee-owner, you share in the company's success. The Director of Operations, NA provides strategic and operational leadership across manufacturing operations supporting Aerospace, Medical, Industrial, and Consumer markets. The role has direct leadership responsibility for NA Plant Managers and overall accountability for manufacturing organization performance including safety, quality, delivery, productivity, cost, capacity, inventory, and employee engagement. The Director establishes a consistent operating culture and performance management system across plants while recognizing unique customer, regulatory, quality, and operational requirements of each market. Overall Role Objective: The Director of Operations is accountable for building and leading a high-performing, consistent, and scalable manufacturing organization. The role is responsible for ensuring that Plant Managers and their teams deliver safe, high-quality, cost‑effective products on time, while developing the people, processes, capacity, and capabilities required to support the company's long‑term growth. The Director will establish a common operating culture across the manufacturing network, drive accountability through Plant Managers, and ensure that operational excellence becomes a sustainable competitive advantage for the business.

Responsibilities

• Multi-Site Operations Leadership
  • Provide strategic leadership and direction to Plant Managers across Aerospace, Medical, Industrial, and Consumer manufacturing operations.
  • Establish clear operational expectations, objectives, and accountability for each manufacturing facility.
  • Ensure plants execute business strategies and achieve operational and financial commitments.
  • Establish a consistent operating rhythm across all facilities while allowing flexibility for market- and product-specific requirements.
  • Regularly review plant performance, identify risks and opportunities, and establish corrective actions.
  • Develop and maintain a strong culture of accountability, ownership, continuous improvement, and operational discipline.
  • Ensure appropriate organizational structures, staffing levels, and leadership capabilities across the plants.
• Plant Performance & Accountability
  • Establish and manage common operational KPIs, including:
    • Safety
    • Quality
    • On-time delivery
    • Productivity
    • Labor efficiency
    • Manufacturing cost
    • Scrap and yield
    • Capacity utilization
    • Inventory
    • OEE
    • Employee engagement
  • Establish regular performance reviews with Plant Managers and leadership teams.
  • Identify underperformance and ensure timely corrective and preventive actions.
  • Drive consistency in operating practices, management systems, and accountability across facilities.
  • Ensure plants have clear annual operating plans and measurable improvement objectives.
• Financial & Cost Management
  • Partner with Finance to develop annual operating budgets and forecasts.
  • Drive labor productivity, material efficiency, overhead management, and manufacturing cost improvements.
  • Identify and