Director of North America Operations

About the role

We are seeking a North America Operations Director to architect the future of our physical fulfillment network. This role requires a strong focus on operational excellence, scaling operations across multiple sites, and driving profitable revenue growth for global brands on major ecommerce marketplaces.

Responsibilities

• Constantly review performance and key operational metrics to immediately address potential issues and maintain building health
• Lead high-level labor planning to manage tens of thousands of labor hours across multiple North American facilities to ensure healthy backlogs and a positive brand experience
• Develop and mentor a team of General Managers and site leaders, teaching, setting expectations, and holding high-level leaders accountable
• Foster leadership growth and network-wide alignment to support current sites and future launch locations
• Partner cross-functionally with HR, IT, RME, and Finance to resolve complex people, inventory, or quality escalations, serving as the primary escalation point for all operations-related challenges
• Drive scalability and operational excellence by proactively identifying process gaps and coaching leaders to take decisive action, particularly as the network launches new buildings and grows rapidly

Requirements

• 8+ years of operational leadership experience, with a strong preference for multi-site management and experience scaling operations for high-growth organizations
• Demonstrated experience managing complex P&L responsibilities, overseeing large-scale labor planning (managing thousands of labor hours), and driving bottom-line impact on fixed and variable costs
• Proven track record in launching new facilities, hiring and developing salaried leadership teams, and scaling operations while maintaining rigorous quality standards
• Exceptional operational fortitude while consistently being proactive in monitoring performance metrics to anticipate and solve problems before they escalate
• Strong technical aptitude with an understanding of systems and data. A plus if familiarity with SQL or utilizing AI agents to drive operational efficiencies
• Demonstrated foresight to "see around the corner"—planning for future growth and roadblocks while maintaining high standards and taking decisive action without requiring explicit direction

Qualifications

• Experience with data analysis and interpretation
• Ability to work independently and manage multiple priorities
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Skills

• Data analysis and interpretation
• Operational leadership
• Project management
• Team management
• Problem-solving

Benefits

• Unlimited PTO
• Paid holidays
• Onsite fitness center
• Company-paid life insurance
• Casual dress code
• Competitive pay
• Health, vision, and dental insurance
• 401(k) match

Pay

Compensation is competitive and commensurate with experience.

Schedule

The role is full-time and offers the option to work at one of our warehouses in Lehi, UT, Las Vegas, NV, Hebron, KY, or Bethlehem, PA (future sites considered as well).