Director, North America Facilities

Key Responsibilities

• Leverage and partner with Site Leaders and/or Office Managers providing leadership and knowledge to sustain consistencies across the NA office portfolio.
• Oversee preventative maintenance programs for each location.
• Provide customer service metrics to Site Leads to ensure excellence in workplace services.
• Cook with internal resources (IT & HR) and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Create and maintain comprehensive project documentation.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Develop spreadsheets, diagrams and process maps to document needs.

Required Qualifications

• Typically requires a minimum of 15 years of related experience with a bachelor’s degree; or 12 years and a master’s degree; or equivalent experience.
• Proven experience in project management.
• Proven ability to execute functional business plans and contribute to the development of functional goals.
• Ability to lead project teams of various sizes and see them through to completion.
• Strong understanding of formal project management methodologies.
• Budget management experience and proven ability to drive decisions guided by functional strategies and priorities.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Program Management Professional (PMP) certification preferred.