Director, Projects-North America

About the role

The Director - Projects position will be based out of Nextpower's Fremont, CA or Nashville, TN office, hybrid 4 days a week.

Responsibilities

• Oversee a team of Project Managers and Sr. Project Managers within Nextpower's Project Services group, ensuring best in class service by each employee on your team for their assigned customers and projects.
• Ensure safety protocols are followed on project sites and manage customer accounts/projects from procurement to commissioning while providing technical support and maintaining customer satisfaction.
• Oversee customer accounts, project teams, manage whole customer account or project finances, coordinate logistics, and advocate for customer needs within the company.
• Responsible for your own safety, and shared responsibility for the safety of all Nextpower staff, contractors, and visitors to your project sites.
• Manage the success and development of direct reports.
• Provide technical support for Nextpower customers, ensuring a best-in-class customer experience and providing product and systems expertise to the customer.
• Develop and maintain technical understanding of PV solar tracking systems and associated tools.
• Ensure a strong customer care experience and be able to effectively communicate resolutions for customer issues.
• Coordinate the ordering of tools for the Projects and ensure availability of tools and training for the Projects.
• Manage Project P&L including revenue forecasting, invoicing, cash flow and cost management.
• Provide customer field support for installation and quality control, including driving resolution to quality issues by Non-Conformance Report and Construction Deviation Report processes.
• Coordinate and drive the successful on-time delivery of all products needed from PO to delivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and the customers.
• Establish, measure and report Key Performance Indicators (KPIs) for customer care to drive behavior and performance.
• Play a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessment and feedback.
• Support product development, sales, and marketing as requested.
• Internal customer voice, an advocate for the customer within Nextpower.

Requirements

• Minimum 5-10 years of combined Project Manager and Sr. Project Manager experience gained in energy, construction, mining, oil & gas fields, or relevant industry.
• Bachelor’s Degree in Mechanical Engineering or equivalent experience required.
• Strong project management skills and qualifications.
• Able to manage direct reports with a high degree of professionalism.
• Excellent customer service skills.
• Experience interfacing with supply chain procurement and logistics.
• Experience in and talent for dealing with customer support and O&M issues.
• Excellent verbal and written communication skills.
• Demonstrated leadership capabilities.
• Passion for solar or renewable energy.
• Strong knowledge of PV technology and its applications.
• Hands-on experience with photovoltaic tracking solar systems a plus.

Qualifications

• Passionate about solar or renewable energy.
• Strong knowledge of PV technology and its applications.
• Hands-on experience with photovoltaic tracking solar systems a plus.

Skills

• Project Management
• Customer Service
• Technical Support
• Financial Management
• Logistics Coordination
• Customer Relationship Management
• Technical Expertise
• Communication Skills
• Leadership
• Systems Integration

Benefits

Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents.

Pay

The annual salary range for this position is $215,000.00-$230,000.00. (Applicable to California)