Director of Retail Operations, Full Price

Key Responsibilities

• Monitor, analyse, and interpret financial performance to ensure achievement of targets, while proactively identifying opportunities to improve profitability and key performance indicators (KPIs).
• Own full P&L accountability for the full-price retail fleet, driving revenue growth, expense management, and overall profitability across all locations.
• Establish and maintain KPIs and performance reporting frameworks to generate actionable business insights and inform decision-making.
• Serve as a key steward of the Wrangler brand in brick-and-mortar, ensuring all in-store experiences, operations, and initiatives consistently reinforce brand identity and drive market presence.
• Promotes innovation initiatives across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
• Lead improvements rooted in customer needs across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
• Develop and implement strategies across all retail channels within the assigned region, and lead retail operational excellence programs to improve productivity, efficiency, and profitability.
• Execute strategic decisions related to store growth, expansion, optimization, and closures, while identifying and evaluating new market opportunities.
• Manage and execute marketing and loyalty programs for stores, driving customer engagement, retention, and brand affinity.
• Lead visual merchandising strategy and execution, ensuring stores consistently deliver compelling, on-brand presentations that drive customer engagement and sales.
• Define and elevate the end-to-end store experience, creating an environment that delivers an exceptional customer journey while fostering an engaging and rewarding workplace for employees.
• Provide inclusive, effective leadership through coaching, mentoring, and development of diverse, cross-functional teams to achieve company objectives and support long-term growth.
• Model ethical leadership by prioritizing integrity and handling conflicts ethically.

Job Requirements

• Eight or more years of relevant retail leadership experience; experience with fashion, or denim is preferred.
• Experience managing multi-location retail operations and leading geographically dispersed teams.
• Experience growing store count.
• Proven ability to develop future leaders and build high-performing, engaged teams.
• Strong business acumen, including experience with profit and loss accountability and achieving defined financial and operational goals.
• Ability and willingness to travel up to 30-40%.
• Bachelor’s degree or equivalent combination of education and professional experience.
• This position will be based in Greensboro, NC.

Compensation And Benefits

• Bonus eligible role
• 401(k) with company matching
• Health insurance
• Flexible spending account
• Dental insurance
• Vision insurance
• Family planning
• Mental health benefits
• Employee assistance program
• Life and AD&D insurance
• Employee discounts
• Paid time off
• Parental leave
• Tuition reimbursement
• Training and career development opportunities

Leadership Competencies

• Evolving Leader
• Global Agility – Leads diverse teams, adapts amidst ambiguity
• Purposeful Integrity – Leads with values, earns team’s trust, handles conflicts ethically
• Strategic Foresight – Connects teamwork to business strategy
• Customer Centric Innovation – Leads improvements rooted in customer needs
• Urgency for Impact – Drive priorities forward with pace and purpose
• Bold Accountability – Set high standards and model responsibility
• Empowered Collaboration – Builds inclusive teams, collaborates across functions