Director of Ecommerce-DIRECM
About the role
The Director of eCommerce will lead the digital commerce strategy, driving profitable growth, delivering best-in-class customer experiences, and leveraging analytics to support key business initiatives.
Responsibilities
Develop and execute the overall eCommerce strategy in alignment with company objectives and long-term business goals.
Own the eCommerce P&L, including annual sales planning, budgeting, forecasting, and expense management.
Partner with Marketing, Merchandising, Planning, Finance, IT, Operations, and Customer Service to develop and execute the digital commerce roadmap.
Lead digital growth initiatives across acquisition, retention, conversion optimization, customer experience, and profitability.
Direct digital marketing strategies in partnership with internal teams and external agencies, including Paid Search, Paid Social, SEO, Affiliate Marketing, Display, Email Marketing, and emerging digital channels.
Oversee site merchandising, promotional calendars, content strategy, product launches, and customer-facing experiences across digital platforms.
Analyze business performance using GA4, Power BI, and other reporting tools to identify trends, customer behavior, and opportunities for optimization.
Manage relationships with eCommerce technology providers, agencies, and third-party vendors to support continued business growth.
Collaborate with IT and Digital Product teams to prioritize website enhancements, platform improvements, and customer experience initiatives.
Develop executive reporting, dashboards, and business reviews highlighting KPIs, financial performance, customer insights, and strategic recommendations.
Monitor industry trends, competitive activity, emerging technologies, and consumer behavior to drive innovation across the digital business.
Lead and develop the eCommerce team while fostering collaboration across cross-functional business partners.
Qualifications
Bachelor's degree required; MBA preferred.
7+ years of progressive eCommerce leadership experience.
Proven success developing and executing digital commerce strategies that drive revenue growth and profitability.
Strong understanding of end-to-end eCommerce operations, website infrastructure, customer journey, digital merchandising, and online marketing.
Experience managing enterprise eCommerce platforms such as Shopify Plus or similar content management systems preferred.
Strong analytical skills with experience utilizing GA4, Power BI, and business intelligence reporting tools.
Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
Excellent organizational, leadership, communication, and project management skills.
Ability to prioritize multiple initiatives and lead cross-functional teams in a deadline-driven environment.
Pay
The pay range for this position is: $125,000 – $190,000 per year.