Director of Command Center Software (Operations and Renewals)

Responsibilities

• Manage and oversee a high-performing organization of 30+ employees, including 5+ frontline managers.
• Finalize the Renewal Job Family Recommendation and team structure (headcount model & playbook) for Mobile Video.
• Conduct quarterly team trainings to enhance product knowledge and advanced renewal strategies.
• Execute top-performer leadership advocacy.
• Act as the primary liaison for the department, translating complex operational data into clear, pertinent updates for stakeholders at multiple organizational levels.
• Drive the renewal motion(s) with end-to-end execution for core Lines of Business (LOB), including Callyo, CSR, Cyber Enterprise, Rave, ECH, Smart apps, and RapidDeploy.
• Provide visibility and tracking for broader CCSW LOBs, including Aware, Evidence, Flex, PremierOne, 10-21, Drones (CAPE), Brinc, Cyber - Software MDR, and Cyber - Lunarline.
• Act as a solution specialist, partnering with sales teams to identify expansion opportunities during the renewal cycle.
• Operate with full autonomy to identify systemic challenges, architecting solutions that align with the broader CCSW mission.
• Continuously evaluate and improve internal workflows and tools.
• Drive the Contract Cleanup Data Strategy to decrease expired contracts.
• Formalize and implement "Expired Non-Support" processes for direct and channel partners.
• Manage the end-to-end contract lifecycle alongside internal stakeholders and channel partners to ensure accuracy and consistency.
• Publish quarterly Executive Renewal Dashboards providing actionable insights to the C-suite, along with a quarterly churn report for the CCSW portfolio.
• Create time-bound, monthly milestones for the migration of all Command Center Software LOBs to Salesforce for renewal data.
• Roll out an automated renewal forecast model/file for real-time tracking.

Qualifications

• Bachelor’s Degree with 10+ years of experience in Sales, Operations, Renewals, or Customer Success.
• OR 12+ years of experience in Sales, Operations, Renewals, or Customer Success.
• 5+ years of leadership experience.
• Proven track record managing high-volume SaaS subscriptions and complex recurring revenue models.
• Advanced experience with Salesforce, Tableau, and Business Intelligence tools.
• Expert ability to "frame and parse" data from complex landscapes involving multiple disparate databases (e.g., 4+ contract and sales databases).
• Deep familiarity with Public Safety software (e.g., CAD, 9-1-1 Call Handling, Records, or Jail Management).
• Extensive experience managing direct and channel sales renewals, specifically driving growth through sales enablement and go-to-market planning.
• Exceptional ability to distill complex information across all organizational levels, from frontline staff to executive leadership.

Pay

Target Base Salary Range: $180,000 - $225,000 USD

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.