Command Center Operations Specialist

About the role

The Control Center Dispatcher plays a crucial role in enabling our Client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences. This position involves consolidating tasks for numerous global locations, ensuring flawless execution of operations, monitoring health of the Client's Autonomous Vehicle fleet, and supporting operations leadership.

Responsibilities

• Drive the consolidation of tasks for numerous global locations ensuring flawless execution of operations.
• Affirmatively ensure all service is performed as dispatched daily.
• Operationalize alerts from multiple business units, including ownership of Transdev and client fatigue and mobile device policies.
• Monitor the health of the Client's Autonomous Vehicle fleet and Transdev operators.
• Support client's operations leadership team in daily operations dispatch, including JIT staffing and mission assignments, assisting with validation testing, and communicating with various teams.
• Identify and bridge operational performance gaps, providing assistance to the Client and Operations Leadership.
• Maintain routine records and perform clerical work activities related to global Transdev operations.
• Maintain high levels of confidentiality of all information.
• Perform other duties as required.

Requirements

• High School Diploma or GED.
• Bachelor’s Degree from an accredited university preferred, in Communications, Business, Logistics, Operations, or related fields.
• Experience communicating with people from multiple backgrounds.
• Comfortable in team environments.
• Proficiency with using a touchscreen smartphone (Android preferred).
• Travel up to 20% of the time.

Qualifications

• Excellent written and verbal communication skills.
• Organize and prioritize dynamic workloads.
• Impeccable attention to detail.
• Experience communicating with people from multiple backgrounds.
• Comfortable in team environments.
• Proficiency with using a touchscreen smartphone (Android preferred).
• Travel up to 20% of the time.

Skills and Abilities (KSAs)

• Excellent written and verbal communication skills.
• Organize and prioritize dynamic workloads.
• Impeccable attention to detail.
• Experience communicating with people from multiple backgrounds.
• Comfortable in team environments.
• Proficiency with using a touchscreen smartphone (Android preferred).
• Travel up to 20% of the time.

Benefits

• Vacation: minimum of one (1) week.
• Sick days: 5 days.
• Holidays: 6 days.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

Competitive compensation package of minimum $24.00 – Maximum $28.00.

Schedule

Full-time position.

Physical Requirements

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear;
• Must be able to withstand working outdoors in inclement weather;
• Frequently required to sit;
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl;
• Occasionally required to lift up to 45 pounds;
• May work in extreme heat and cold, and in damp environment with moderate noise;
• Time is spent sitting, typing, or looking at a computer.

Pre-Employment Requirements

• Must be 21 years old;
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check.
• Safety sensitive positions will also be subject to a physical screening.
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law.
• Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties.
• Records are monitored on an ongoing or regular basis pursuant to local state law.
• If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Equal Employment Opportunity (EEO)

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.