Operations Center Specialist

Key job responsibilities

• Manage NASC customer shipment workflows using automated tools and web platforms
• Maintain constant and proactive virtual communication with Sort Center Operations leaders regarding shipment workflow status'
• Trials of new tools and systems and provide feedback on functionality, while gathering Sort Center Operations feedback
• Construct post-mortem reports on shift successes or failures, relative to established operational goals or thresholds
• Act as an advisor to Sort Center Operations leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers
• Drive risk management strategies for Sort Centers to ensure Service Level Agreements for customer shipments are met
• Able make business decisions based on data that drive cost reduction and enhanced customer experience

Basic Qualifications

• 2+ years of Microsoft Office products and applications experience
• 2+ years of Microsoft Office (Word, Excel, and Outlook) experience
• High school diploma or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach