Command Center Officer

Core Technical Competencies

• Access Control Systems
• CCTV / Video Management Systems
• Fire Alarm & Life Safety Systems
• Elevator Control Systems
• Inventory & Asset Management
• AI-Enhanced Operations

Emergency Response & Dispatch Operations

• Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
• Applies ICS principles, prioritizes threats, and allocates resources effectively.
• Adept at coordinating with police, fire, EMS, and property management partners.

Incident Investigation & Analysis

• Skilled at reviewing CCTV, access logs, and officer statements.
• Prepares comprehensive, defensible reports.
• Able to brief leadership succinctly and professionally.

Professional Communication Skills

• Clear, calm, and concise communication style — especially under pressure.
• Experienced in writing polished shifts summaries, incident reports, and after-action reviews.
• Comfortable briefing executives, law enforcement, and cross-functional partners.

Behavioral Competencies

• High Situational Awareness
• Organized & Detail-Oriented
• Calm Under Pressure

Experience Requirements

• Preferred Background
• Experience in security operations, dispatch centers, or life safety technology environments.
• Experience in mixed-use, corporate, campus, aviation, stadium, or municipal environments.
• Training / Certifications (Preferred but Not Required)
• ASIS (APP, PSP, CPP)
• Fire Life Safety Director certifications
• CPR/First Aid/AED Instructor
• System-specific access control or VMS certifications

Personality & Culture Fit Indicators

• High integrity and a strong sense of responsibility.
• Bias toward action while maintaining disciplined procedures.
• Comfort with both structure and rapid change.
• Curiosity and continuous learning, especially with technology and AI.
• Diplomacy — able to communicate firmly without creating friction.
• Ownership mentality — treats the site as if it were their own.