Police Command Center Operator

About the role

The Port of Virginia offers an hourly rate of $22.06, which equates to $45,884.8 annually based on 2080 hours. Additional benefits include Shift Differential, Overtime Pay, Holiday Pay, Generous Paid Time Off, and Benefits, as well as Volunteer Pay, retirement plans, and promotion opportunities.

Responsibilities

• Answers and processes calls for service regarding incidents and accidents.
• Obtains and disseminates information, such as the nature of the issue, location, and priority to relevant police personnel.
• Accesses and dispatches units according to established procedures.
• Aids officers in patrol activities and investigations with NCIC/VCIN and DMV information.
• Prepares related paperwork and records.
• Aids non-emergency calls and customers requesting information while maintaining a courteous and helpful manner.
• Maintains and operates multiple radios, access control systems, alarms, and surveillance video.
• Communicates and interacts with federal, state, and municipal officials to exchange information and resolve issues or concerns.
• Performs data entry of various records into the Computer Aided Dispatch System (CAD).
• Maintains detailed documentation that contains relevant information regarding all phone calls, radio traffic, and units dispatched.
• Performs research as needed.
• Ensures public records and information are managed, maintained, and disposed in accordance to the Library of Virginia retention and disposition schedules and the Virginia Port Authority records management policies and procedures.
• Identifies and troubleshoots departmental communication equipment.
• Plays requests for service to faulty equipment.
• Performs other duties as assigned.

Qualifications

• High School education or GED equivalent required.
• Transportation Worker Identification Credential; National Crime Information Center (NCIC) Certification, Virginia Criminal Information Network (VCIN) Certification, and Certified State Dispatcher preferred and may be obtained after hire.
• No experience required. Some related dispatcher experience preferred.

Skills

• Organizational skills
• High Customer service skills
• High Ability to interact in a professional manner with excellent communication skills
• High Proactive problem-solving capabilities
• High Proficiency in computer programs with ability to perform data entry
• High Analytical skills to evaluate emergent situations
• High Ability to manage time effectively and balance multiple initiatives and competing priorities
• High Attention to detail

Who You Are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.