Security Command Center Operator

About the role

We are looking for people who have ideally worked in a call center or help desk role, are good with phone work and addressing issues over the phone. In this position, you will be triaging/escalating issues related to the safety and security of buildings/property for our client. Must be a strong communicator and critical thinker, work well under pressure and be flexible to work various shifts.

Responsibilities

• Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events.
• Responds to alarm events and security situations based on Standard Operating Procedures or policies.
• Coordinates Law Enforcement response to criminal and security incidents.
• Makes notifications to various internal and external people or groups.
• Operates CCTV cameras to ascertain the cause of events and coordinate response to those.
• Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies.
• Serves as the Central Point of Contact for the Corporate Security team.
• Answers phone calls, text messages, and emails regarding security and access management.
• Fills out appropriate logs, reports, and other documents to properly report on the activities of the Security Command Center.
• Identifies and reports any broken, damaged, or non-operational security equipment for repair.
• Performs visitor check-in at designated locations.
• Works with internal and external customers to assist with questions, concerns, and other reports.
• Attends trainings, staff meetings, and other assigned meetings as required.
• Completes required self-guided training to maintain company and professional knowledge.
• Performs other duties as assigned.

Top Skills

• Security Command Center
• Customer Support
• Customer Service
• Troubleshooting
• Call Center

Additional Skills & Qualifications

• Must be a resolution specialist or able to give instructions and advice without additional assistance or supervision.
• Requires a high level of self-sufficiency with strong problem-solving skills.
• Multiple jobs in the same year or less than one year without good explanation or poorly prepared resumes are a big disqualifier.

Schedule

• Flexible/On-call hours; must be able to cover all shifts—morning, swing, overnights, and weekends.

Pay

The pay range for this position is $27.54/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)