SECURITY OPERATIONS CENTER OPERATOR

About the role

Enables CSOC to achieve core objectives protecting critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detection systems, access controls, and security call center reporting.

Responsibilities

• Monitor and remediate intrusion detection alarms
• Answer, prioritize, and respond to telephonic security incident reporting
• Manage and log site entry/exit system disarm events
• Write and submit security incident reports
• Submit service requests for corrective maintenance of security systems, perform service ticket validation
• Perform and document system checks and video tours
• Perform forensic investigative support of video and access control records
• Perform administrative CSOC tasks

Qualifications

Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.

General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.

Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Microsoft Office Suite, and any other systems used by CSOC at the time of application.

Demonstrated knowledge of Business structure, CSOC Policies and Procedures, NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.