Security Operations Center Operator

About the role

Allied Universal®, North America’s leading security and facility services company, is hiring a Security Operations Center (SOC) Operator to work at a location in San Francisco. The SOC is staffed 24 hours per day, seven days per week.

Responsibilities

• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room; accurately log all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders” for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders

Requirements

• Active CA Guard Card
• Security experience of 1 or more years
• Intermediate to advanced technology skills
• Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate)
• Use of personal electronic devices while on duty is prohibited

Qualifications

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• One or more of the following:
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
  • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
  • Bachelor’s degree in protective services, business, or related field
  • A minimum of 8 or more years of active service in any military branch
  • Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service
  • 2 years of work experience in public sector dispatch or emergency operations center
  • 2 years of verifiable data center security experience
  • 3 years of verifiable private/corporate security experience

Skills

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
• Ability to work in a team environment; teamwork
• Ability to multi-task, discern patterns in detail

Pay

$30.41 per hour

Schedule

Day / Swing Shift