Security Operations Center Operator

About the role

The Security Operations Center (SOC) Operator is staffed 24/7 and is responsible for monitoring various security, communications, and fire/life safety systems. This role also serves as the primary point of contact between different departments and the security team.

Responsibilities

• Maintain oversight of all security, communications, and fire/life safety systems within the designated region.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs.
• Respond to and handle events and situations received over regular and emergency phones and intercoms.
• Document routine and unusual events accurately, including shift reports, pass-down logs, incident reports, and incident report logs.
• Maintain control of all equipment and keys in the Control Room, logging all signed out and returned items.
• Complete “task work orders” for all reported maintenance needs.
• Communicate with Shift Supervisor, Account Manager, and Security Director regarding complaints and unusual/critical events.
• Make productivity and cost reduction recommendations to management.
• Make recommendations for physical security surveys and post orders.

Requirements

• High school diploma or equivalent.
• Licenses may be required based on state and local laws.
• Experience in military occupational specialties related to law enforcement, security, or support roles in combat zones.
• Certified Public Safety Academy graduate (military or civilian).
• Bachelor’s degree in protective services, business, or related field.
• Associate’s degree in criminal justice with current or prior active military service.
• Two years of work experience in public sector dispatch or emergency operations center.
• Three years of private/corporate security experience.
• Advanced computer skills and proficiency with Microsoft Office and/or Google Applications.

Qualifications

• Must possess a high school diploma or equivalent.
• Licenses may be required based on state and local laws.
• One or more of the following qualifications:
• Active service in military branches.
• Certified Public Safety Academy graduate (military or civilian).
• Bachelor’s degree in protective services, business, or related field.
• Associate’s degree in criminal justice with current or prior active military service.
• Two years of work experience in public sector dispatch or emergency operations center.
• Three years of private/corporate security experience.

Skills

• Advanced computer skills and proficiency with Microsoft Office and/or Google Applications.
• Teamwork and ability to multi-task.

Benefits

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

Pay

The pay rate is $28.86 per hour.

Schedule

The Security Operations Center (SOC) Operator is staffed 24/7.