Command Center Operator
About the role
Symbotic is seeking a ROC Operator to remotely monitor and assist with the coordination of on-site troubleshooting efforts for our automated material handling system. This role requires a strong background in automation, warehousing, and business processes.
Responsibilities
- Remotely monitor automation system performance and availability
- Enhance local control center operations
- Manage specific automation system use cases
- Develop standard operating procedures and documentation
- Drive and maintain a professional teamwork environment
- Participate in continuous improvement initiatives
- Communicate and troubleshoot software issues with off-site engineers and on-site teams
- Become a remote software expert
Requirements
- Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience
- Minimum of 3 years in a computer or automation environment
- Strong knowledge of automation, warehousing, and business processes
- Desire to learn new equipment and assist team members as needed
- Takes critical feedback and recognition positively
- Able to multi-task and perform multiple job functions at once
- A high sense of urgency
- Effective detail-oriented communicator
- Bridges cross-functional or cross-facility groups with strong leadership skills
- Able to develop standards, processes, and documentation for dealing with specific problems using data-driven decision making
- Understanding of drivers of system performance and ability to report on trends of problems and present solutions
- Literacy in English language
Qualifications
- Ability to work in temperatures ranging from 105°F to 32°F
- Capable of working at heights of up to 45 feet and within restrictive areas of 24 inches
- Must be capable of standing, climbing, balancing, stooping, kneeling, crouching, or crawling
- Must comply with all safety requirements and protocols
Skills
- Automation and warehousing knowledge
- Communication and problem-solving skills
- Detail-oriented and multi-tasking abilities
- Leadership and teamwork skills
- Technical proficiency with software and systems
Benefits
- Medical, dental, vision, disability insurance
- 401(k) retirement plan
- Paid time off
Pay
The base range for this position in the posted location is $71,000.00 - $97,900.00. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Schedule
This position is a shift-based role with a typical shift of 12 hours. Your shift will be determined based on overall team structure, customer, and business needs. Up to 5% travel may be required, with travel during onboarding/training up to 100%. A valid driver’s license is required, and you must be able to drive or fly to customer locations. You are responsible for covering travel expenses with a personal credit card, which will be reimbursed on a bi-weekly basis.
Location
This role is 100% onsite at our Wilmington, MA location. The ROC is a 24/7 operation. Dependent on shift schedules, there may be situations when you are working independently in an office environment or working in an isolated situation at night. There may be situations where you are working at heights of up to 45 feet and within restrictive areas of 24 inches. You may be required to routinely walk up and down stairs to navigate the automation structure. You may regularly be near railings that are high off the ground. Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105°F to 32°F.
Company Information
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.