Command Center Operator

Essential Responsibilities

• Monitor CCTV cameras, access control systems, intrusion alarms, fire alarm systems, panic alarms, and other electronic security systems.
• Receive, assess, prioritize, and coordinate responses to security incidents, emergencies, and service requests.
• Dispatch security officers and emergency personnel using established communication protocols.
• Maintain continuous radio, telephone, and electronic communication with on-site security personnel and facility management.
• Initiate emergency response procedures for fire alarms, medical emergencies, severe weather, active threats, hazardous conditions, and other critical incidents.
• Notify emergency responders, local law enforcement, fire departments, EMS, property management, and other stakeholders during emergency situations.
• Accurately document incidents, alarms, and operational activities using computerized reporting systems.
• Prepare clear, concise, and detailed incident reports and activity logs.
• Review and retrieve CCTV footage to support investigations and incident documentation.
• Escalate incidents according to established policies and incident response procedures.
• Monitor building systems and report equipment malfunctions, security vulnerabilities, or life safety concerns.
• Maintain situational awareness of all ongoing incidents and provide updates to leadership as necessary.

Qualifications

• High school diploma or GED required.
• Previous experience in an Incident Command Center (ICC), Security Operations Center (SOC), dispatch center, emergency communications, law enforcement, military, or security operations preferred.
• Experience monitoring CCTV, access control, and electronic security systems.
• Strong computer proficiency and ability to operate multiple software applications simultaneously.
• Excellent verbal and written communication skills.
• Ability to remain calm, organized, and decisive during high-pressure situations.
• Strong analytical thinking, attention to detail, and problem-solving abilities.