Command Center Operator

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose in a dynamic, welcoming, and collaborative workplace.

About the role

The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The role serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

Responsibilities

• Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls, alarms, and operational communications
• Serve as a liaison between field personnel, supervisors, and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee, client, and operational information
• Handle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Place uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
• Perform compliance code entry across the portfolio and issue completion certificates directly to employees

Requirements

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy

Preferred Qualifications

• Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

Benefits

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

Pay

$19.00 / hour