Director of Business Development

About the role

The Director, Business Development at ServiceSource is responsible for driving the organization's business development efforts, managing proposal management, marketing, and customer satisfaction functions. This role oversees the Capture Manager, Proposal Manager, and Proposal Coordinator, and is directly involved in the capture and maintenance of customer accounts.

Responsibilities

• Lead planning, organization, and implementation of ServiceSource business development activities, including pipeline development, capability presentations, opportunity evaluation, and related activities.
• Qualify leads, develop targets, implement strategies for capture, engage with Subject Matter Experts, and assist operations through new project start-up.
• Develop, present, and implement a comprehensive business development strategy across the organization to leverage identified Business Development Ambassadors to drive growth and facilitate a culture of business development.
• Meet goals and objectives established through annual strategic planning activities.
• Incorporate Customer Relationship Management (CRM) software to capture, manage, and report activities and progress, jobs created, revenue generated, and both short/long-term pipeline opportunities.
• Achieve established goals as established by EVP for jobs created, revenue generated, win rate, customer presentations, and proposal submissions.
• Lead team to bring to fruition identified targets of opportunity in the federal/commercial marketplace either through the AbilityOne Program or the competitive procurement process.
• Collaborate with other departments to evaluate and develop strategies for successful capture of new work.
• Supervise the composition of high-quality proposals for new business and renewals of existing business.
• Work with the Proposal Manager and Proposal Coordinator to prepare final proposals for submission.
• Monitor and build relationships externally to include federal and commercial customers and potential teaming partners.
• Execute teaming agreements and other partnership vehicles (Mentor/Protégé, Prime/Sub) to facilitate contract capture and job creation for individuals with significant disabilities.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Minimum ten (10) years’ experience in business development required.
• Five (5) years relevant experience in a management position required.
• Knowledge of Federal Acquisition Regulation (FAR) and relevant commercial contracting practices required.
• Demonstrated proficiency with Customer Relationship Management (Salesforce) and market intelligence software (GovWin) or similar systems.
• Ability to attend DC area meetings in person and/or travel up to 50% of the time throughout the U.S. is required.
• Knowledge of AbilityOne Program, Service Contract Act (SCA) and government procurement processes preferred.

Additional Responsibilities

• Participate in strategic planning, strategy and innovation meetings and other related activities.
• Support the attainment of all applicable accreditations and quality certifications to position ServiceSource for future contract opportunities.
• Prepare and deliver high quality and compelling presentations to external stakeholders, ServiceSource leadership and other internal teams.
• Monitor and report on customer satisfaction levels for all ServiceSource contract customers.
• Provide customers with an effective feedback mechanism outside regular operational channels.
• Support Vice President External Affairs on Advocacy efforts across ServiceSource including all regional offices.

Qualifications

• Education, Experience and Certification(s): Bachelor’s degree in business administration or related field preferred. Minimum ten (10) years’ experience in business development required. Five (5) years relevant experience in a management position required. Knowledge of Federal Acquisition Regulation (FAR) and relevant commercial contracting practices required. Demonstrated proficiency with Customer Relationship Management (Salesforce) and market intelligence software (GovWin) or similar systems. Ability to attend DC area meetings in person and/or travel up to 50% of the time throughout the U.S. is required. Knowledge of AbilityOne Program, Service Contract Act (SCA) and government procurement processes preferred.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.