Director of Ambulatory Clinics

Overview

Join Our Growing Team at Good Shepherd Health Care System
We are hiring a Director of Ambulatory Clinics.
Compensation Range: $138,930.85 - $196,818.71 per year.

About the role

Good Shepherd Health Care System is an independent and financially stable organization committed to bringing state-of-the-art care closer to home and providing exceptional care to the community. The Director of Ambulatory Care Clinics reports to the Vice President of Practices and oversees the daily operations of the clinics under the Ambulatory Care Practice umbrella.

Responsibilities

• Leadership & Team Management
  - Lead and manage all clinical and non-clinical staff within the surgical clinics, fostering a collaborative, high-performing environment.
  - Develop and maintain a motivated, well-trained team to ensure exceptional service delivery and operational performance.
  - Conduct regular performance evaluations, provide feedback, and implement strategies for continuous improvement and professional development.

• Operational Oversight
  - Oversee the day-to-day operations of all surgical clinics, ensuring the delivery of high-quality care and efficient operational processes.
  - Coordinate scheduling, resource management, and workflow optimization to meet patient demand and ensure seamless clinic operations.
  - Manage staffing levels and work schedules to ensure adequate coverage and efficient clinic performance.

• Quality & Patient Safety
  - Ensure all clinics operate in compliance with state and federal regulations, as well as Det Norske Veritas (DNV) accreditation standards.
  - Lead initiatives to maintain and improve patient safety, clinical quality, and service excellence.
  - Analyze patient outcomes and service delivery data to identify areas for improvement, making data-driven recommendations for changes in processes and practices.

• Customer Service & Patient Satisfaction
  - Develop strategies to enhance patient satisfaction and ensure exceptional service across all touchpoints.
  - Address patient complaints and concerns promptly, ensuring effective resolutions and follow-ups.
  - Foster a patient-centered approach throughout all clinic operations, ensuring a compassionate and supportive environment for patients.

• Financial Management & Cost Control
  - Oversee budgeting and financial management for the surgical clinics, ensuring that financial targets and cost control measures are met.
  - Develop strategies to improve cost-efficiency without compromising quality of care.
  - Monitor financial performance and report key metrics to the Vice President of Practices.

• Compliance & Regulatory Management
  - Ensure compliance with all relevant regulatory bodies, including local, state, and federal guidelines, as well as accreditation standards such as DNV.
  - Develop and implement policies and procedures to ensure ongoing regulatory compliance and best practices in clinic operations.

• Collaboration & Strategic Planning
  - Work closely with hospital leadership, other departments, and external stakeholders to align clinic operations with organizational strategy and goals.
  - Contribute to long-term strategic planning, including the development of growth initiatives and process improvement plans.
  - Participate in key decision-making processes, providing insights and recommendations related to clinic operations, patient care, and overall performance.

• Data Analysis & Reporting
  - Regularly assess clinic performance data, including patient satisfaction, financial metrics, and quality indicators.
  - Identify areas for operational improvement and lead initiatives to enhance efficiency, quality of care, and patient experience.

• Staffing & Resource Allocation
  - Ensure effective recruitment, training, and retention strategies to maintain a high-quality workforce across all surgical clinics.
  - Develop staffing models and resource allocation plans that align with clinic needs and operational goals.

Qualifications

• Education
  - Bachelor’s degree in healthcare-related field.
  - Master’s degree in healthcare-related field preferred, equivalent experience considered.

• Licenses/ Certifications/ Registrations
  - None required.

• Experience
  - Previous experience in practice management required.
  - Proven leadership, motivation, training, and goal-setting skills.
  - In-depth knowledge of health care best practices and standards.
  - Understanding of basic financial and computer skills such as Microsoft Office (specifically Word, Outlook, PowerPoint, and Excel).

• Skills
  - Excellent telephone etiquette skills and customer service skills.
  - Fax machine and copier experience.
  - Type a minimum speed of 45 WPM accurately.
  - Excellent skills in English, punctuation, spelling, grammar, and proofreading.
  - Knowledge of electronic health record system helpful.
  - Strong analytical skills, public speaking, and written communication skills.
  - Knowledge and expertise in specific performance improvement/methodologies.
  - Knowledge of accreditation and regulatory requirements for acute and ambulatory care services.

• Other
  - Self-motivated, dependable, neatly groomed, personable, and well-organized.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking, standing, bending, or lifting light office items (up to 25 pounds).
• Visual acuity to view computer screens and read detailed financial documents.
• Ability to communicate effectively in person, by phone, and electronically.
• May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions

• This position operates in a professional office setting within a healthcare facility.
• The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work.
• While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments.
• As such, there is a potential for exposure to infectious diseases.
• The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.