Director Ambulatory Services

Responsibilities

• Assures quality and appropriateness of care in assigned service area.
• Communicates approved performance improvement initiatives, goals and trended report findings to staff to ensure understanding and compliance.
• Uses processes and metrics to measure/manage assigned unit compliance.
• Creates an environment of shared decision-making.
• Promotes multidisciplinary collaboration on patient care and related issues.
• Serves as a facilitator by removing barriers that prevent staff from effectively and efficiently performing their roles.
• Counsels regularly scheduled meetings with subordinate staff.
• Maintains high visibility in assigned area.
• Provides input into review/revision of staff development and competency maintenance programs/plans.
• Responsible for timely execution of approved plans and for documenting results.
• Supports professional growth and development of subordinate staff by coordinating schedules for attendance at conferences, committee meetings.
• Seeks opportunities to enhance staff competence and professional growth through mentoring and gradually increasing responsibilities.
• Promotes positive customer relations with physicians, patients, families, visitors and employees.
• Follows up on complaints and reports and provides feedback to impacted parties.
• Makes sure patient, staff and physician satisfaction levels are monitored via administration/review of surveys, conducting interviews and formal/informal rounds.
• Participates in development of capital and operating budget for assigned service area.
• Analyzes actual to budget performance and creates variance reports as requested.
• Sets and monitors human resource indicators such as patient/staff ratios, skill-mix and overtime/agency utilization.
• Creates balanced staffing schedules.
• Adjusts staffing ratios and skill-mix according to current volume.
• Makes sure payroll practices, including time and attendance for assigned personnel are supervised and implemented.
• Supervises creation and implementation of staff assignments.

Requirements

• Bachelor’s degree in nursing.
• Registered nurse licensure to practice in the state of Michigan.
• Masters in Nursing, Business or Health Care Administration preferred.
• Two years clinical experience as a professional nurse. Ambulatory experience preferred.
• Two or more years of management experience in a healthcare environment preferred.