Director, Ambulatory Clinical Operations

About the role

The Director of Ambulatory Clinical Operations is responsible for the assessment, implementation and evaluation of administrative operations to deliver efficient and effective delivery of patient care services to nursing, medical practice, or ancillary departments. This role supports the operations within the physician enterprise across specific clinics and care locations, working in collaboration with management teams to ensure high-quality outcomes.

Responsibilities

• Provide administrative oversight and support for patient care/clinical support related activities at all clinic locations that have been assigned.
• Lead the preparation and submission of operational budget recommendations for facility-level functions for approval; revise as appropriate.
• Review, modify, and approve budget recommendations of assigned modalities, programs or sections as part of operational budget preparation.
• Monitor assigned budgets, respond to variances, and adhere to budget and productivity guidelines.
• Ensure competence of assigned team members and compliance with regulatory requirements, organizational policies, and performance requirements.
• Build and foster collaborative relationships with other departments/service-lines within the organization to stay informed and abreast of new initiatives, products, and services; identify opportunities to support organizational initiatives, quality, efficiency, effectiveness, and world-class service excellence.
• Oversee key projects, processes, and performance reports, data, and analysis; forecast requirements, analyze variances, and initiate corrective actions.
• Develop and implement ongoing quality and operational process improvements through the demonstration of quantifiable clinical and/or operational outcomes, safety management, and operational efficiency.
• Create updates and maintain operational metrics and analytics reporting processes, including the communication of such metrics and analytics.
• Confer with directors to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Responsible for patient experience strategy, initiatives, and escalations through operational metrics and identified priorities while ensuring patient flow is supported and proper utilization of all clinic space.
• Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies.
• Demonstrated competence in planning, organizing, directing, staffing, coordinating, reporting, and budgeting, and leading effectively in a matrix organization.
• Demonstrated ability to solve problems, influence people, adapt approaches, and deliver results.
• Serve as a liaison between directors, physicians, and staff regarding clinical and operational challenges.
• Support operational initiatives around department and entity growth, including conducting and submitting proformas tied to operational initiatives, identifying quotes from vendors, and identifying supplies needed for all SOC requests.
• Respond to daily operational challenges by understanding issues through rounding, huddles, and team member concerns that are brought forward to ensure resolution and support for team members.

Requirements

• Bachelor's degree in healthcare administration, business, nursing, or related field.
• Ten (10) years progressive experience in healthcare settings, with at least four (4) of those years in lead, supervisor, and leadership roles.