Director, Marketing Program Management & Operations

About The Role

At H&R Block, we believe in solving problems for people—and helping them build better financial lives. We’re a company that values curiosity, simplicity, and getting the fundamentals right. Our Marketing team plays a critical role in telling our story, launching integrated campaigns, and bringing our brand to life across millions of customers.

Responsibilities

• Lead program management for large, cross-functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
• Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
• Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
• Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
• Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
• Oversee marketing work management tools and operational processes that support planning, execution, and tracking
• Develop and maintain standardized process documentation and operating playbooks
• Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
• Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
• Lead, coach, and develop program management and operations talent

Requirements

• Bachelor’s degree or equivalent experience
• 10+ years of experience in marketing operations, program management, or large-scale project management
• Proven experience leading complex, cross-functional initiatives with multiple stakeholders and dependencies
• Strong understanding of intake management, workflow design, and prioritization processes
• Experience working with marketing work management or workflow tools
• Strong communication and stakeholder management skills, with the ability to influence without direct authority
• Experience leading teams or managing experienced individual contributors

Qualifications

• Bachelor’s degree or equivalent experience
• 10+ years of experience in marketing operations, program management, or large-scale project management
• Proven experience leading complex, cross-functional initiatives with multiple stakeholders and dependencies
• Strong understanding of intake management, workflow design, and prioritization processes
• Experience working with marketing work management or workflow tools
• Strong communication and stakeholder management skills, with the ability to influence without direct authority
• Experience leading teams or managing experienced individual contributors

Skills

• Program management
• Marketing operations
• Workflow design
• Intake management
• Stakeholder management

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Associate discount program
• Business travel accident insurance
• Block Next strategy

Pay

The pay range for this position is $132,200.00 - $224,700.00/Yr.

Schedule

N/A

Benefits

N/A

Skills

• Program management
• Marketing operations
• Workflow design
• Intake management
• Stakeholder management

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Associate discount program
• Business travel accident insurance
• Block Next strategy